Find direct answers about accounts, payments, promotions, games, and mobile access. If your issue involves a specific transaction, contact support from your account.
Fast route
Choose the action you want to complete now and avoid jumping between pages.
Each block connects to a real decision: play, claim a bonus, log in, deposit, withdraw, or resolve a question without losing context.
Account and access
Who can create an account?
People aged 18 or older who accept the terms and use genuine details.
How do I change my password?
Open Security in your profile or use Forgot password on the login page.
How do I close my account?
Contact support and request temporary or permanent closure.
Payments
What is the minimum deposit?
MXN 200 for most available methods.
What is the minimum withdrawal?
MXN 300 for the included withdrawal methods.
Where do I check status?
Open Cashier and select Transaction history.
Bonuses
What does x30 wagering mean?
You must bet thirty times the amount defined by the promotion before withdrawing linked funds.
Do all games contribute equally?
No. Slots usually contribute more than live casino, and some games are excluded.
App and devices
Do I need to install the app?
No. You can use the browser.
Does the same account work on every device?
Yes. Balance and history belong to the account.
Before relying on an answer
If the question touches balance, bonus, or documents, also check the specific page.
If the question touches balance, bonus, or documents, also check the specific page.